Dealing with a damaged roof is challenging enough, but navigating the insurance claim process can be even more daunting. Roof insurance claims are often complex, with various pitfalls that can lead to delays and underpayment. That’s where Malone Roofing comes in. With years of experience serving clients in Jackson, MS, Hattiesburg, MS, Birmingham, AL, Pensacola, FL, Baton Rouge, LA, and Mobile, AL, we’ve honed our skills in handling insurance claims for both commercial and residential properties. In this blog post, we’ll walk you through the process and share how Malone Roofing can make the experience smoother and more successful.


Filing a roof insurance claim involves a series of steps that can be overwhelming for property owners. Malone Roofing’s expertise and dedication to customer service make the process smoother for both commercial and residential clients. Our goal is to ensure that you receive the payment you deserve for your roofing damage.

Steps for Filing an Insurance Claim

Step 1: Capture Videos & Images

In the immediate aftermath of a disaster, it’s essential to document the damage to your property. Take photos and videos of the affected areas, noting the time and date. This visual evidence will be crucial when you file your insurance claim.

Step 2: Call For A Roof Inspection

Before contacting your insurance company, call a reputable roofing company like Malone Roofing to inspect your roof. Our experienced inspectors will assess the damage and determine if there’s a viable claim. This step helps you understand the extent of the damage and sets the stage for a successful claim.

Step 3: Discuss Roof Assessment

Review the roof assessment with the contractor to decide on the best course of action. An experienced contractor like Malone Roofing will help you build a strong case for your insurance claim, ensuring that all necessary documentation is in place.

Step 4: Form a Partnership Agreement

Once you’ve chosen a contractor, create a partnership agreement that outlines their role in representing you during the claim process. This agreement guarantees that the contractor has the necessary experience in handling this type of repair and will work on your behalf to secure a fair settlement.

Step 5: Claim Approval Conversation with Insurance

Malone Roofing takes the headache out of dealing with insurance companies by handling the entire claim conversation. We’ll work closely with your insurer to address any concerns or issues that may arise, ensuring a smooth and timely resolution.

Step 6: Get Your Roof Fixed!

With the claim approved, it’s time to repair or replace your damaged roof. Malone Roofing is committed to performing work that meets industry standards and adheres to all safety requirements. If unforeseen damages are discovered during repairs, we’ll work with your insurance company to address them.

STEP 7: Receive Certificate of Completion

Once the work is completed, you’ll receive a certificate of completion from the insurance company. This document finalizes the claim process, and any remaining funds will be released.

Malone Roofing’s Approach to Handling Insurance Claims

Our experience in handling insurance claims for both commercial and residential clients sets us apart from the competition. We have developed unique strategies tailored to the needs of each client, ensuring that the claim process is as smooth as possible.

How Malone Roofing Helps Commercial and Residential Clients

For commercial clients, our expertise includes knowing when to file a claim, meeting with clients to discuss multiple solutions, and signing partnership agreements to ensure seamless representation. We break down claims by each line item and allocate dedicated resources to guarantee that claims are paid accurately.

When it comes to residential clients, Malone Roofing excels at establishing claim value estimates, knowing what to ask insurance companies for accurate payment, and identifying additional damages that may need to be addressed with the insurance provider. We understand the importance of filing a claim the right way the first time to avoid delays and complications.

What You Can Do To Help When a Disaster Strikes

Before contacting Malone Roofing or your insurance company, there are a few things you can do to help protect your property and streamline the claim process:

1- Ensure the safety of your family or employees: Prioritize the well-being of those on your property. Evacuate if necessary and call for emergency assistance if anyone is injured.
2- Prevent further damage: If it’s safe to do so, take measures to prevent further damage to your property. This may include placing tarps over exposed areas, boarding up windows, or moving valuables to a secure location.
3- Document the damage: As mentioned earlier, take photos and videos of the damage to support your claim. This visual evidence will be invaluable during the claim process.
4- Keep receipts: If you need to make any emergency repairs or purchase supplies, keep all receipts. These expenses may be reimbursable by your insurance company.

Dealing with roof damage and insurance claims can be a challenging experience for both commercial and residential property owners. At Malone Roofing, our professional and approachable team is committed to guiding you through the process and ensuring you receive the compensation you deserve. If you’re located in Jackson MS, Hattiesburg MS, Birmingham Al, Pensacola FL, Baton Rouge LA, or Mobile AL and need help with a roofing insurance claim, contact us today. Let Malone Roofing take the stress out of the claim process and get your property back to normal as soon as possible.